Center for Cosmetic Dentistry-Austin

My Vision:

To provide a service gift to our patients providing care unequaled in beauty, quality, thoroughness, efficiency, and gentleness; where we will be rewarded by new friendships, referrals and sincere gratitude. To work in a beautiful environment surrounded by an intelligent, cheerful, patient-centered team.

My Mission:

To provide for our patients the highest level of quality and skill, both technically and interpersonally, that I am capable of providing. To continually upgrade my knowledge and skill, and to incorporate what I have learned. To be an inspirational and supportive leader developing unsurpassed steward team members. To be a steward to my profession and to the business of my practice.

The Mission of my Staff:

As an office our mission is to be of service by providing quality dentistry while producing a caring and pleasurable atmosphere, assisting in the knowledge of education and health. To create a balance in all our lives. Consistently our office stands on values and principals that accommodate the fulfillment of the success of our patients, the dentist, and the team members.

Philosophy Statement

Purpose:

To better people's lifestyles dentally by providing the best service available for each patient. This personal enhancement will be perceived immediately, and will be further realized and appreciated throughout the future. This "best service" includes interpersonal, professional, educational and technical attributes. The end benefit is for the patient to be comfortable, confident, functional, happy, and proud of their oral health.

Dental Care:

To provide the best quality of care in this central Texas region and to strive to be one of the best in the state. This will be provided via technical, professional, and very importantly, interpersonal excellence.

We will achieve this goal by striving for perfection in everything that we do; by staying abreast of the latest developments, techniques, and improvements in the dental field; by not being afraid or timid of the incorporation of new techniques, materials, or change into our practice; by having available a multitude of treatment options able to address each patient's unique needs; by being innovative in the researching and development of our own ideas; by using the best support groups for our patients--our labs, specialists, management and consulting companies, and extremely importantly, our team; by using the best materials for longevity, esthetics, and function; by using the best delivery systems for patient sterility, safety, and comfort; by using the best public-relations oriented office systems; and by respecting and thanking our patients for their trust, commitment, and time investment.

Dental Team:

To surround myself with warm, caring, happy people who genuinely care to participate in providing the highest quality of care for our patients and a high level of self directed contribution to the business. Only the best people will do in each position.

They will have all of the following attributes: enthusiastic, professional, confident, full of cheer and smile, light-hearted sense of humor, talkative, compassionate, gentle, well mannered, bright, intelligent with common sense, innovative, self motivated to achieve results, independent thinking, good command of English and vocabulary, able to communicate well and constantly working to improve their verbal skills, high standards of quality and integrity, high expectations of themselves and others, attractive physically and mentally, well dressed, and physically reflect the health concerns of our practice in the way they care for and present themselves. They will always work together as one unit toward our joint effort of providing the best quality of patient care. They are team players who seek ways to help each other; an individual's responsibility always exceeds their specific job description. No one is "above" a particular task. They are excited about what they are doing and are dedicated to our joint philosophy effort from morning arrival to evening departure. They encourage friends and new acquaintances to join our practice. They actively contribute to an atmosphere that is so enjoyable and fulfilling that each of us looks forward to coming to the office every day. They do not permit outside personal problems to come into our office where it might affect our office atmosphere, the other staff members, or our patients. They always are desiring to improve themselves, professionally and personally, and strive to have a fun day each day of their lives. They maximize the use of every minute to achieve the goals of the business and practice. They are open to change, always have a can-do attitude, are eternally positive and optimistic, not negative or self-defeated; they quickly dismiss negatives and look for positives, and are givers not takers.

Promotional Philosophy:

To verbally and non-verbally tell our patients that we are providing them the best and that we genuinely care for their well being. Our goal is for their experience in our office to be the greatest they have ever had.

We will cultivate this by allowing the patient to see our professional high quality team and facility. We will generate the feeling of warmth and individual concern by demonstrating the "I care for you" attitude by carefully listening to our patients and addressing their concerns. We will take the time to educate our patients so they can better themselves dentally as well as the ones they contact. We will talk with them about the exciting procedures that we have used with our other patients, and have our excitement about the procedure, the patient, the patient's future, and life in general to be so contagious and addictive that the patient spreads our enthusiasm and name with fervor. We will inform and demonstrate in their mouths the quality of the restorations and therapy that we have provided. We will make the scheduling and the financial related paperwork simplistic, comfortable and easy for the patient. We will actively keep in place internal and external marketing strategies. As an office, we will be active in community events and openly let others know what our profession is and share with them our enthusiasm in it.

Continuing Education:

For myself and for the entire team, we will constantly strive to be the best by attending formal lectures and presentations. CE is a must in achieving and maintaining a high quality practice.

We will actively and jointly incorporate new skills into our practice by attending a variety of high quality courses to improve ourselves in all disciplines. At times we will jointly attend specialty courses tailored more toward one individual team member so that we all may better understand their primary tasks. Individual members may be asked to go to courses solo and make a thorough report with recommendations to the rest of us.

Leadership:

The staff will mature to be self-managing. We will reach the point where the doctor has very little to do with running the practice, that most all decisions about the business are made by the team members because this team has the unified purpose of fulfillment of the practice goals. I will do what is necessary to become a great leader civically, professionally, and at the office.